Search Results for "Michael Greenman"

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Chatbots for Government

Government agencies across the globe are leaning on new technologies to face the challenges of a growing demand for information and the expectation of real-time response and issue resolution from the public. With so many devices and applications accessing government websites, it is important to have a communication and interaction strategy to field requests coming from a multitude of internet-connected devices with the requirement to provide an accessible and multi-lingual experience.
Interactive chatbots offer a modern and accessible communication platform for cities and states to interact with the public. Using speech, vision, and text-based technologies, chatbots driven by cognitive services bridge the gap between human and machine interaction in a 24/7 online customer service environment while also gaining valuable insights. With customization and a user-centric approach, chatbots offer a variety of additional online communication channels such as Facebook Messenger, SMS, iMessage,…

Massachusetts State Legislature: Online Democracy Award Winner for 2018

State Legislatures want to increase public awareness of government and public policy, but many struggle with how best to do that. Elected officials along with legislative staff are increasingly open to making an investment in technology that empowers citizens to be aware of what their government is doing for them. Software and technology innovation has opened many doors to the public at-large and as a result, the demand for information is growing larger every year.
The Massachusetts State Legislature partnered with Tallan to modernize its legislative workflow, but quickly realized the value of what could be done to increase citizen involvement with that data. The result is a cutting-edge web portal capable of informing the public and encouraging web visitors to get involved with the legislative process through effective engagement strategies typical of consumer-centric, online companies.
Through a very detailed, User Experience…

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