The key to a successful provider/patient relationship in healthcare is patient engagement. Recently, hospitals and healthcare companies have expanded their efforts toward patient engagement in the form of Artificial Intelligence or AI. Chatbots are being used to improve the triage process, patient discharge planning, and follow-up.
The practice of utilizing the ER for both emergent and non-emergent conditions has become the primary driver for overcrowding and longer wait times. On average, a visit to the emergency room can take anywhere from one to three hours. In an extreme situation, that visit can last even longer. As a result, patients requiring immediate medical attention are choosing to put themselves at risk for future complications by avoiding the ER altogether. In an attempt to reduce inappropriate use of the ER, hospitals are deploying Health chatbots as a means…
Government agencies across the globe are leaning on new technologies to face the challenges of a growing demand for information and the expectation of real-time response and issue resolution from the public. With so many devices and applications accessing government websites, it is important to have a communication and interaction strategy to field requests coming from a multitude of internet-connected devices with the requirement to provide an accessible and multi-lingual experience.
Interactive chatbots offer a modern and accessible communication platform for cities and states to interact with the public. Using speech, vision, and text-based technologies, chatbots driven by cognitive services bridge the gap between human and machine interaction in a 24/7 online customer service environment while also gaining valuable insights. With customization and a user-centric approach, chatbots offer a variety of additional online communication channels such as Facebook Messenger, SMS, iMessage,…
The key to retail success in today’s digital world is for retailers to understand where their most significant opportunity exists. Retailers need to anticipate their customers’ needs and competitors’ capabilities by adopting a digital platform. By using Artificial Intelligence (AI) in customer-facing functions, the online retail world can enhance customer satisfaction, increase time efficiency and reduce customer churn.
There are many examples of AI technologies that can aid in this effort. Visual Search can help by detecting and displaying a more tailored array of products related directly to the consumers’ aesthetic guide. Online Personalized Storefronts can improve customer satisfaction by creating a custom shopping experience for each shopper. Conversational Support can streamline the process promptly with 24/7 available support. The backbone of digital transformation is AI. No matter which journey they chose to follow, AI-powered retail experiences will become essential for…
On February 7th, 2019, Microsoft announced the availability of a new SaaS chatbot offering designed for use in the healthcare industry. They designed it to be a very fast-to-market conversational AI with built-in healthcare language models, terminology, and be compliant with security standards in the industry (HIPAA, ISO 27001, ISO 27018, CSA Gold, GDPR).
Mid-March I began my exploration into this offering and started building my first “Scenario.” Once you have created a bot, you are delivered to a new portal and are quickly presented with a showing of pre-baked templates for you to modify and make your own. At the time there were three available and four listed as coming soon.
I decided to start with the Provider Lookup scenario. Once I created the scenario, I was then taken to a well-designed CMS tool for building it. The tool displays the…
Talk UX is an annual design and technology conference hosted by Ladies that UX Boston (LTUX). LTUX is a global organization that has created an international community of supportive and inspiring women in design and technology.
This year’s conference was held at the beautiful Joseph B. Martin Conference Center at Harvard Medical School. There were roughly 500 people following a single stream of presentations and discussion panels by women in leadership. UX leaders, designers and researchers as well as professionals not actively working in UX attended this event.
Building Bridges Through UX Research
Laura Granka – Director of UX Google
Slides | Video
Laura described some methods that Google uses to stay true to their user-centered strategy. One method she talked about was Google’s immersion studies, in which product teams go to the users. Per Laura’s suggestion, Google fashioned a 15 passenger van into a usability lab to…
By now it should be readily apparent that Chatbots have become the new normal when it comes to must-have technologies for companies. From customer service to retail, Chatbots have been saturating every aspect of our business. One such area that has seen a huge uptick in activity has been in the area of digital advertising.
Companies such as Revlon and Coca-Cola have been tapping into the power of Chatbots in order to help create campaigns around new products. The advantages of this type of campaign are that companies are able to extract much more data from the consumer by utilizing a chat-like interface. This opens the door to a whole new area of analytics with things like keyword extraction and sentiment analysis. In addition, Chatbots are able to pivot the conversation around specific things that the consumer has said and thus…
We’ve partnered with our client, Valassis Digital, to produce a Webinar this Thursday (9/20) in an effort to highlight the successes Chatbots have created for their clients.
Valassis, a digital advertising agency, commissioned our AI team to build a Bot that can be replicated quickly, and at scale, crossing the many industries they work with. These bots have been padding their customers sales pipelines and have been credited specifically with a record sales month, in one instance!
Take a look at this article on ‘3 Reasons Chatbots are Transforming the Automotive Industry’ and then tune in on Thursday to see and hear about some of these use cases yourself.
By Robin Shapiro, Strategy Development, Valassis Digital
Published Wednesday, Aug 1, 2018
It is no surprise that today’s consumers are increasingly engaging in chat and messenger apps. A recent survey reports that 89 percent of consumers…
Imagine a way shoppers and consumers could virtually try on clothing, accessories and even make-up to ensure what they are getting is right for them. Thereby saving them wasted time, money and effort returning products they don’t like or even letting them sit idle; specifically eyeglass wear!
With the technology of Augmented Reality incorporated into a Chatbot, there is a new way to shop using Augmented Reality technology, being able to change between outfits and makeup products are now becoming a reality. The development of AR in products and apps is revolutionizing the way we shop by helping consumers ‘try on’ various outfits and products before even stepping foot into the store.
Tallan has developed such bots to run several extremely effective campaigns for large fashion industry clients like Revlon. Tallan’s Chatbot technology solutions enabled these fashion industry leaders to quickly deploy…
Recently I was given the opportunity to spend some time playing with Facebook’s awesome AR (Augmented Reality) Studio. I worked through Facebook’s quick start tutorial and created a mustache effect in no time. Immediately I was hooked, it was all so easy to use. AR Studio does the heavy lifting for the face tracking, so really all you need is a texture to make your first filter. So after the first and second basic filter, I wanted to make something more dynamic, I wanted to change the filter on tap, and suddenly my progress screamed to a halt. All of a sudden the documentation and instructions lacked what I needed. I looked through the tutorials and found out how to add scripts, but not how to change materials, or bind the events to specific objects. After hours of experimentation I…
Whether you call them conversational agents, dialog systems, or chatbots, AI-powered bots that can hold human-like conversations are seeping into our everyday lives.
Chatbots work well in a structured environment with a predetermined dataset. Answering simple questions, for example, would be a task a chatbot could excel at. Which is why chatbots are now replacing the Frequently Asked Questions page on websites.
Here’s what you need to know about how these chatbots work and why you might never see a traditional FAQ page again:
Chatbots can be either retrieval-based or generative, which means they can either retrieve data from a predetermined dataset or generate new responses from scratch. These bots can also be open or closed domain, depending on whether the user can take the conversation anywhere and still expect a reply or whether a user needs to stick to a narrow…