Whether you call them conversational agents, dialog systems, or chatbots, AI-powered bots that can hold human-like conversations are seeping into our everyday lives.
Chatbots work well in a structured environment with a predetermined dataset. Answering simple questions, for example, would be a task a chatbot could excel at. Which is why chatbots are now replacing the Frequently Asked Questions page on websites.
Here’s what you need to know about how these chatbots work and why you might never see a traditional FAQ page again:
Chatbots can be either retrieval-based or generative, which means they can either retrieve data from a predetermined dataset or generate new responses from scratch. These bots can also be open or closed domain, depending on whether the user can take the conversation anywhere and still expect a reply or whether a user needs to stick to a narrow…
From left, Rangan Majumder, Yi-Min Wang and Jianfeng Gao on Microsoft’s Redmond, Washington, campus. Photo by Dan DeLong.
Microsoft researchers have already created technology that can do two difficult tasks about as well as a person: identify images and recognize words in a conversation.
Now, the company’s leading AI experts are working on systems that can do something even more complex: Read passages of text and answer questions about them.
“We’re trying to develop what we call a literate machine: A machine that can read text, understand text and then learn how to communicate, whether it’s written or orally,” said Kaheer Suleman, the co-founder of Maluuba, a Quebec-based deep learning startup that Microsoft acquired earlier this year.
The Maluuba team is one of several groups at Microsoft that are tackling the challenge of machine reading. Two other research teams, one at the company’s Redmond, Washington, headquarters and the…
Hundreds of interested technologists, marketers, customer service professionals and AI enthusiasts joined Tallan and Pluralsight for an informative webinar – “Chatbot Technology: The Innovative Enterprise Solution, hosted by Tallan’s very own Matt Kruczek. During that webinar one thing became very clear – chatbots are hot! Beyond the buzzwords, everyone wants to know how they can implement chatbots to benefit their business, and they came prepared with a number of questions. So we narrowed down the list to the most common, burning questions and answered them here for you!
With more people using Chatbots to make purchases, are you seeing (or anticipating) a backlash in consumer trust with the risk of hacks or security breaches?
There is always going to be an element of apprehension when it comes to utilizing any type of new service involving online payments. However, from a technology standpoint it’s…