Tallan Blog

Tallan’s Experts Share Their Knowledge on Technology, Trends and Solutions to Business Challenges

Why Insurers Should be Helping Their Customers Complain More

Here’s an interesting fact from a Forbes article published earlier this year, regarding end-consumers in the insurance industry:
“91% of non-complainers just leave”1
This tells us that there are two types of customers in the insurance world: complainers, and non-complainers.  Among non-complainers, more than nine out of ten actively choose to take their business to another company.  The insurer they leave behind must deal with the following consequences:

Loss of future revenue streams
Negative word-of-mouth
Lack of insight into why the customer chose to leave in the first place

The significance these metrics have on bottom line revenue can’t be understated.  These are customers that were already paying for a service – that had already gone through a decision-making process, chosen one insurer, and were so dismayed with some aspect of their service that they chose to begin this entire search process again.
But there’s a simple…

Three Reasons Chatbots are Transforming the Automotive Industry

We’ve partnered with our client, Valassis Digital, to produce a Webinar this Thursday (9/20) in an effort to highlight the successes Chatbots have created for their clients. 
Valassis, a digital advertising agency, commissioned our AI team to build a Bot that can be replicated quickly, and at scale,  crossing the many industries they work with.  These bots have been padding their customers sales pipelines and have been credited specifically with a record sales month, in one instance!
Take a look at this article on ‘3 Reasons Chatbots are Transforming the Automotive Industry’ and then tune in on Thursday to see and hear about some of these use cases yourself.
By Robin Shapiro, Strategy Development, Valassis Digital
Published Wednesday, Aug 1, 2018

It is no surprise that today’s consumers are increasingly engaging in chat and messenger apps. A recent survey reports that 89 percent of consumers…

Why You Shouldn’t Discount Discount Cloud Services Part 3

Part 1 Summary
In post 1 of this series, we discussed what a Discount Cloud Instance is and in what situations it can be beneficial to use. In summation, they are instances sold very cheaply as temporary resources to those who want to make use of them and they are most useful when being utilized for batch processing jobs that have a flexible or far-off completion date.
Part 2 Summary
In the second post, we introduced and compared the current offerings of these instance types from the three main cloud providers: Microsoft, Amazon, and Google. There are currently vast differences in how each provider offers and utilizes their Discount Cloud Instances, just as there are significant differences in how they offer cloud services in general. Amazon AWS offers spot instances, which feature the most flexibility and historical data access for users to optimize…

Why You Shouldn’t Discount Discount Cloud Services Part 2

In the first post of this series, we discussed what a Discount Cloud Instance is and when they are beneficial to use. In this post, we will look at the specific offerings by Amazon (EC2 Spot Instances) and Google (Preemptible VMs) and compare them to Azure’s Low Priority Virtual Machines. In addition to each having a different name, they also treat them in very different ways and have their own individual benefits and drawbacks.
Historical Data
When a provider is willing to provide historical data relative to the availability of their Discount Cloud Instances, it can allow potential users to analyze it for a number of different purposes. Most notably, being able to better time their requests so that they obtain the best pricing when otherwise they might miss their chance. Thus far, Azure does not seem to offer this data. Google…

Massachusetts State Legislature: Online Democracy Award Winner for 2018

State Legislatures want to increase public awareness of government and public policy, but many struggle with how best to do that. Elected officials along with legislative staff are increasingly open to making an investment in technology that empowers citizens to be aware of what their government is doing for them. Software and technology innovation has opened many doors to the public at-large and as a result, the demand for information is growing larger every year.
The Massachusetts State Legislature partnered with Tallan to modernize its legislative workflow, but quickly realized the value of what could be done to increase citizen involvement with that data. The result is a cutting-edge web portal capable of informing the public and encouraging web visitors to get involved with the legislative process through effective engagement strategies typical of consumer-centric, online companies.
Through a very detailed, User Experience…

Microsoft Cloud-Hybrid Integration Roadmap Announcement

Over the past several years, there has been a lack of clarity about Microsoft’s integration roadmap.  Various integration tools have been offered, rebranded and renamed, and ultimately retired.  With a lack of a published roadmap, it is hard to make an informed investment into an integration platform that needs to meet today’s needs and still be relevant into the future.
Since 2000, BizTalk has been around to meet critical on-premises integration needs.  Many customers have implemented complex business-critical solutions based upon BizTalk.   With the migration to the cloud and the advent of Integration Platforms as a Service (iPaaS) offerings, there have been concerns about the future of BizTalk and its role in Microsoft’s integration strategy.
A recent announcement by Microsoft’s Jon Fancey, the Azure Integration Services PM Lead, attempts to clear up some concerns about Microsoft’s integration roadmap and lays the foundation for what…

Tallan Events in August and September 2018

Part of our marketing efforts at Tallan has always been centered on events.  Being able to provide a valuable service for developers and their managers is something that has generated brand recognition, trust from our peers and clients, and the opportunity to showcase the proficiencies of our (very) experienced Practice Leads.
Most of our events are technical in nature and have been produced as hands-on workshops for developers to advance and hone skills across different products and platforms.  But, we’re changing things up! We are in the process of developing content for managers as a precursor, or even post-event experience.
For instance, if you are a software developer or programmer and have signed up to attend one of our IoT Camps or Bot in a Day events, and you leave with a NEED for the technology at your business, we have your…

Why You Shouldn’t Discount Discount Cloud Instances

The cloud is a very useful tool for a number of different purposes. Most notably, it removes the heavy burden of startup costs associated with needing new hardware when beginning or expanding a project. It can be used as your baseline resources for all everyday purposes, or simply something you tap into when you need extra computing power under a heavy load. Whatever your needs, there is no short supply of providers, nor is there a lack of options in terms of server power, speed, memory, etc. However, one currently underutilized type of cloud instance is also the best deal available, the Discount Cloud Instance. Throughout this three-part series blog post, I am going to explore the following: What these instances are, what the benefits and drawbacks are of utilizing them, which cloud providers are offering these instances and how…

Choosing the Correct AI Developer

AI

AI is one of the hottest trends in tech right now, and therefore it’s no surprise that there is literally an army of consulting companies out there right now who are ready willing and able to help clients pursue the dream of AI. However, with a saturated market comes the age old question of “do these guys really know what they are doing?” In a field like AI where the technology itself is often too complex to comprehend it can be very easy to partner with a company that says all the right things but doesn’t have the chops to back any of it up.
I recently read an article on Forbes that sought to help consumers weed out the charlatans by listing the top 5 questions to ask to ensure that an AI vendor can deliver results. Being an AI…

Using SignalR for a Real-time Web App

Overview
SignalR is a library in ASP.Net that allows the real-time updating of data between server and client. It proactively pushes content to connected clients instead of waiting for the clients to send a request. This can be leveraged to replace polling and eliminates the need to refresh pages. SignalR also allows management for connections between servers and clients to determine this real-time communication. This functionality can be used from anything ranging from, but not limited to, games to notifications. In this post, I will examine the basic components and set-up of SignalR for an ASP.NET Web App.
Components
There are two main pieces to using the SignalR API: Connections and Hubs.
Connections are the endpoints that represent a user and are used to send content in broadcasts. They can be sent by themselves, or to groups of subscribed users, allowing for greater control…

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