Whether you call them conversational agents, dialog systems, or chatbots, AI-powered bots that can hold human-like conversations are seeping into our everyday lives.
Chatbots work well in a structured environment with a predetermined dataset. Answering simple questions, for example, would be a task a chatbot could excel at. Which is why chatbots are now replacing the Frequently Asked Questions page on websites.
Here’s what you need to know about how these chatbots work and why you might never see a traditional FAQ page again:
Chatbots can be either retrieval-based or generative, which means they can either retrieve data from a predetermined dataset or generate new responses from scratch. These bots can also be open or closed domain, depending on whether the user can take the conversation anywhere and still expect a reply or whether a user needs to stick to a narrow…
From left, Rangan Majumder, Yi-Min Wang and Jianfeng Gao on Microsoft’s Redmond, Washington, campus. Photo by Dan DeLong.
Microsoft researchers have already created technology that can do two difficult tasks about as well as a person: identify images and recognize words in a conversation.
Now, the company’s leading AI experts are working on systems that can do something even more complex: Read passages of text and answer questions about them.
“We’re trying to develop what we call a literate machine: A machine that can read text, understand text and then learn how to communicate, whether it’s written or orally,” said Kaheer Suleman, the co-founder of Maluuba, a Quebec-based deep learning startup that Microsoft acquired earlier this year.
The Maluuba team is one of several groups at Microsoft that are tackling the challenge of machine reading. Two other research teams, one at the company’s Redmond, Washington, headquarters and the…
Microsoft’s vision for AI (artificial intelligence) is about people. It’s about amplifying human ingenuity through intelligent technology that will reason with, understand and interact with people and, together with people, help us solve some of society’s most fundamental challenges. This was the message shared on July 12 at an event in London by Harry Shum, Executive Vice-President of Microsoft’s AI and Research Group.
The event was attended by scientists, technology experts and journalists, who gathered to learn more about Microsoft’s AI intentions from Shum and other Microsoft executives, including Eric Horvitz, Technical Fellow and Director at Microsoft Research Labs, Chris Bishop, Technical Fellow and Laboratory Director at Microsoft Research Cambridge, and Emma Williams, General Manager at Bing.
During the discussion, a number of announcements were made that further reinforced Microsoft’s focus on AI, including a new program that will make technology available to those working to…
The Microsoft Educator Community recently launched a new bot built with the Bot Framework to provide educators with a personal human-like assistant that can direct them quickly to relevant content. One of the key roles of the bot is to help educators better engage with Office 365 and develop their teaching skills with Microsoft’s Office products.
Since the bot was added to the site in January, engagement with the bot has been high, with over 40,000 messages from educators being exchanged. Educators have found the bot to be human-like, valuable, and easy to use. They shared positive praise for its assistance and helpfulness. In fact, Microsoft is beginning to see a trend towards educators preferring to start their engagement on the site with the bot. Educators who use the bot during their visit to the site have 3-times longer session duration…
In the spring of 2016, Microsoft introduced you to a new world of conversational computing—where conversations become the new platform. This paradigm shift is enabling their machines to harness the power of human conversation, leading to endless improvements in efficiency, intelligence, and, of course, fun. In 2017, Microsoft can’t wait to show you how they’re pushing this shift even further.
At the forefront of this push is Skype. Since the emergence of conversational computing Microsoft has seen an ever-growing presence of bots. While they’re still in the early days of innovation, they believe that they’re truly changing the way consumers engage with their partners. And Microsoft partners? They’re already demonstrating this tidal shift.
One of those new partners is Expedia.com, coming soon to all Skype platforms. With the Expedia bot, you can easily search for hotels, quickly book, manage reservations, and confirm…